When a company works with software that is inefficient, or inadequate for their purposes, they typically create additional processes to work around its shortcomings. They make improvements to their systems in an attempt to make them as useable as possible. In turn, they are subject to thinking that their operation is effective because they’ve worked so hard to optimize a poorly designed or out-dated system.
In reality, they’ve only adjusted to an inefficient system, rendering their operation still significantly less efficient than it could be. Ultimately this prevents them from achieving their full potential. They need process re-engineering.
Process re-engineering is the practice of reviewing a business’s current processes, evaluating whether these processes are as effective and efficient as possible, and re-engineering them as necessary to achieve optimum performance. This is a procedure that is often skipped or overlooked when businesses hire a new vendor to build new software. But the value of process re-engineering is considerable, especially if one of your goals with new software is to increase the effectiveness of your company.