At a time when businesses are experiencing tough competition, everyone is doing their utmost to win customers and keep them. We constantly see new marketing campaigns springing up with special offers and new services to attract potential clients. But ultimately customers are drawn to the best service provider–the one that satisfies their needs. To achieve …
Say your business runs on multiple systems, all of which have grown over the years. One handles your operations, one is for finance, and another runs CRM. The problem is, when your CRM people need to retrieve information from the operation systems such as last order placed, or number of orders placed in the last …
Microsoft recently announced the release of their Customer Relationship Management 5.0 software. They’ve made a few major changes, so I’ve compiled a list outlining some of the key updates. 1. Enhancements to user interface: a. The toolbars have been redesigned to look similar to those in Office 2007 (Ribbons). The command bar has replaced the …
As its name suggests, CRM software is designed to help you manage relationships with your customers. Whether you interact with clients over the phone, by email, over the web, through direct mail, or any combination of these, CRM software is intended to make your client contacts efficient and consistent. Package CRM is the most commonly …